Our Commitment to Your Delivery.
At Nebcoaroma, we understand the anticipation of receiving your natural wellness treasures. Our commitment is to ensure your order arrives swiftly, safely, and ready to infuse your space with calm. This policy gently outlines everything you need to know about how we deliver your chosen products.
We partner with trusted carriers to bring the essence of nature directly to your sanctuary.
Where We Deliver Our Calm.
Nebcoaroma is delighted to share its aromatic creations with a wide reach. We currently ship to:
- Domestic Destinations: All states within India.
- International Destinations: We also offer international shipping to a growing list of countries. Please check our checkout page for available destinations and specific shipping options for your region.
If your country is not listed, please feel free to contact us, and we will explore possibilities to bring Nebcoaroma to you.
The Journey Begins: Processing Your Order.
Once you place your order, our dedicated team carefully prepares your items with the utmost care and attention.
- Standard Processing: Orders are typically processed within 1-3 business days (Monday-Friday, excluding public holidays).
- Peak Seasons: During peak seasons or promotional periods, processing times may extend slightly. We appreciate your patience during these times.
You will receive an email notification once your order has been prepared and is ready for its journey.
Shipping Options & Costs.
We offer a range of shipping methods to suit your needs, ensuring your Nebcoaroma treasures arrive as you desire. Shipping costs are calculated based on your chosen method, the weight of your order, and your delivery address.
Available Methods:
- Standard Shipping: Our most economical option, offering reliable delivery.
- Expedited Shipping: For those who wish to receive their items a little sooner.
- International Standard: For deliveries outside of India.
Free Shipping: We are delighted to offer free standard shipping on all domestic orders over [Your Free Shipping Threshold, e.g., $75].
You will see the exact shipping costs for your order clearly displayed at checkout before you finalize your purchase.
Estimated Delivery Times.
Once your order has been processed and shipped, here are the typical estimated delivery times:
- Domestic Standard Shipping: 3-7 business days
- Domestic Expedited Shipping: 1-3 business days
- International Standard Shipping: 7-21 business days (may vary significantly by destination country and customs processes).
Please note: These are estimates only. Actual delivery times may vary due to carrier delays, weather conditions, or customs procedures.
Tracking Your Tranquility.
We want you to feel connected to your order every step of its journey to you.
- Shipping Confirmation: Once your order ships, you will receive a shipping confirmation email containing your tracking number and a direct link to track your package.
- Tracking Updates: Please allow 24-48 hours for the tracking information to update after you receive your confirmation email.
You can also track your order directly on our website by visiting our Order Tracking page and entering your order number.
International Orders: Customs & Duties.
For our international customers, please be aware that your order may be subject to import duties, customs taxes, and fees levied by the destination country.
- These charges are the responsibility of the recipient and are not included in the item price or shipping cost.
- Customs policies vary widely from country to country. We recommend contacting your local customs office for more information before placing your order.
- Nebcoaroma is not responsible for any delays caused by customs clearance processes.
Navigating Address Changes & Undeliverable Packages.
Please ensure your shipping address is accurate and complete at checkout.
- Incorrect Address: If an order is shipped to an incorrect address provided by the customer, we are unable to redirect the package or offer a refund. A new order would need to be placed.
- Undeliverable Packages: If a package is returned to us as undeliverable due to an incorrect address, refusal to pay customs fees, or multiple failed delivery attempts, we will contact you. Reshipment will incur additional shipping charges.
We highly recommend double-checking your details before confirming your purchase to ensure a smooth delivery.
When the Journey is Bumpy: Lost or Damaged Packages.
While we take every precaution to ensure your order arrives safely, unforeseen issues can sometimes occur during transit.
- Damaged Items: If your package arrives with damaged items, please refer to our Return Policy page for instructions on how to report this within 48 hours of delivery.
- Lost Packages: If your tracking information indicates your package was delivered but you have not received it, please:
- Check with neighbors or household members.
- Look in hidden spots around your delivery area.
- Contact the shipping carrier directly with your tracking number.
If you've completed these steps and still cannot locate your package, please contact our customer support team. We will work with the carrier to investigate the issue. Please note that Nebcoaroma is not responsible for stolen packages after confirmed delivery.
Connect with Us for Shipping Support.
Your peace of mind is important to us. If you have any questions about your order's shipping, or if anything in this policy feels unclear, please reach out. We are here to listen with an open heart:
